Who’s Who in Our Zoo
Coordinator of Supports
What they do
Explain your NDIS plan
Turn goals into supports
Help find and connect services
Help services work together
What they don’t do
❌ Hands-on support
❌ Make decisions for you
❌ Manage your funding
In short: Helps organise supports.
Mentor
What they do
Build confidence
Support goal setting
Encourage new skills
Support community involvement
What they don’t do
❌ Therapy or counselling
❌ Personal care
❌ Manage funding
In short: Encourages and guides.
Support Worker
What they do
Help with daily activities
Support personal care
Help with outings and transport
Follow support plans
What they don’t do
❌ Therapy unless approved
❌ Change behaviour plans
❌ Manage funding
In short: Provides day-to-day help.
Everyone has a different job.
You always have choice and control.
Specialist Coordinator of Supports
What they do
Help when needs are complex
Support during crisis or instability
Coordinate many services
Manage serious risks
What they don’t do
❌ Direct support or therapy
❌ Control funding
❌ Make decisions for you
In short: Helps when things are complex or risky.
Psychosocial Recovery Coach
What they do
Support people with psychosocial disability
Help with recovery goals
Build confidence and coping skills
Connect mental health and NDIS supports
Support during change or stress
What they don’t do
❌ Provide therapy or diagnosis
❌ Make decisions for you
❌ Manage NDIS funding
In short: Supports your recovery — you stay in control.
Management Team
What they do
Run the organisation
Make sure NDIS rules are followed
Support staff
Manage safety and complaints
What they don’t do
❌ Control participant choices
❌ Provide daily support
❌ Promise outcomes or funding
In short: Keeps services safe and compliant.